Sapphire Informatics is all about People, Process and Proficiency.
Our professional services are designed in such a way that helps client’s business with positive change and make efficient services via People, Process and Proficiency. Our professional services include business analysis, change management, process mapping and improvement, providing a competitive advantage by adding contemporary solutions into your business and lays foundations for future reusable or upgrade.
Our expertise in working with leading businesses with proven track record over the years and unique combination of SDLC skills gives us ability to support client’s business change, delivering efficient solutions by making use of optimal people, process and proficiency.
Our professional services:
Business analysis
Change management
Process mapping and improvement
Strategy
Business Intelligence
Our clients may choose us for various reasons, but common requirement for most of them is a fresh outlook. As specialists in providing tailor made business and application services across multiple sectors, we take a consultative approach to find that outlook. We then work in transparent partnership with client to identify and eradicate waste in its many forms and to pinpoint the changes needed to add value to client’s business.
As of today, we partnered with businesses that are:
Suffering during or since a business merger/acquisition or other structural change
Lacking in business or IT strategy
Feel that their processes are long and convoluted
Failing to engage staff
Struggling to put their good ideas for positive change into action
Not meeting business challenges effectively
Failing to complete a stalled project
Business analysis
Requirement:
Client know there’s a issue or multiple issues in their business, locating them and even beginning to solve them just isn’t viable whilst continuing to run the business. Client needs change.
We’ve dealt with many clients in this situation before by understanding their requirement or issues before we plan or implement a solution.
We respect client’s expertise in their business, partner with client by understanding business objective, goals and areas planned for improvement, then offer our expert opinions, advice and solutions.
Our Solution:
Client will be assigned Sapphire Informatics’s Business Analyst, can independently help client by analyzing business need or problem. Our BA’s uses tools and techniques to draw right solutions by understanding client’s business needs, requirements, complex business problems and root causes.
Our Business Analyst will:
Differentiate between symptoms and problems
Use a methodical and effective approach to problem solving
Identify and resolve the root cause
Create business cases
Gather detailed business requirements
Sapphire Informatics Business Analysts is an independent business analyst that has no direct ties to client is valuable, who makes less assumptions and ask the questions that are sometimes deemed ‘simple’ but gathering all the relevant data and information is vital in ensuring client to make right decisions.
Benefits to client’s business:
Mitigation of risk
Finding solutions to client’s business problems
Remove the ambiguity
Translate client’s business needs into effective solutions
Create a business case to determine the return of investment
Control
High level of transparency through documentation
Develop the skills of client internal resources
Clear understanding of what the solution must deliver
Measure the final deliverables against the business case
Implementationl
Test deliverables against the original business requirements
The right solutions implemented to deliver improved business benefits
Change management
Issue:
Change may have been imposed on client’s business and so was unavoidable. Or, client made the decision to make changes but people in the business are fearful as they feel they’re moving into the unknown and the preserved risks make them uneasy.
Solution:
A Change Manager will be assigned to you who can effectively manage client’s business change. The journey of change starts when ideas are generated and the scope of change make it challenging to keep the pace going. Our Change Managers can help both client organization and their people through the journey by:
Managing the business demand for change
Developing the foundations required for change
Developing processes and procedures for managing change
Engaging with stakeholder
Implementing change
Reviewing the change
Benefits:
We can deliver the following benefits to you client’s business:
Developing processes for managing the demand for change, to ensure client doing the right thing at the right time
Communicating the message around business benefit ‘vs’ ease of implementation, allowing client to effectively priorities how client spend it’s finite amount of available cash
Engaging with stakeholders to communicate the message and benefits effectively to establish early engagement
Implementing change successfully and taking the people on the journey to remove the fear
Reviewing the change to ensure that the business benefits have been delivered
Change is successful if client can clearly identify the impact the change will have on it’s business in terms of their people, the business processes and client technology along with the business benefits the planned change can deliver. By establishing this clarity client can make clearer decisions on prioritizing change and engaging with the right stakeholders at the right time to ensure that they are on board and the change is embraced.
The benefits to client business is that by managing change effectively, it reduces risk, improves compliance and delivers business benefits.
Process mapping & improvement:
Issue:
Client is looking to identify waste in their business and to have more effective products, processes, services, and/or technologies. Client may also want to improve and change the way they operate to become more ‘lean’ and drive improved efficiencies into their organization.
Client may want to do this through several ways, such as:
Continuous Process Improvement (CPI) – small incremental change
Large scale transformation – provides significant leaps in improvement
Radical efficiency – radical and revolutionary innovations
Our Solution:
Sapphire Informatics will carry out a Process Mapping method – the recording and analyzing of granular details of all of your processes under scrutiny to identify your current ‘as-is processes’. By analyzing every aspect of these details we establish where process improvements can be made.
Process Improvement is often referred to as ‘Lean’ or ‘Six Sigma’, and is associated with high achieving corporate organizations, but in reality, process improvement/lean is available to everyone. The techniques and tools are generally cheap, simple to use and highly effective.
Benefits:
Process Mapping and improvement will support client business and streamline their operations; this will in turn give you:
Increased efficiency
More effective organization
Higher profits
Improved customer satisfaction
Improved employee experience
Once client engages their staff to think about continuous process improvement and we’ve provided them with the correct tools and techniques, individuals will start to recognize where improvements can be made and bring benefits to client business themselves.
Strategy
Issue:
Client strategy is poor and there is no planned route for the journey they are on. Clients are aware that they are likely to get lost or not take the most effective decisions due to lack of strategy and direction.
Client may be looking to scale their business through an:
Ambition to grow
Opportunity to grow
Capacity to grow
Client know their need to have a plan as to how they are going to achieve their goals but do not have the capacity to build it.
Our Solution:
Strategy is about having a vision of where client want to take their organization, then considering how they are going to achieve that vision through business planning. We would look at the following components in partnership with client to form a part of their strategy:
How Client going to develop their business?
Customer Relationships
Customer Segments
Channels to Market
Revenue Streams
Value Proposition
Key Activities
Key Partners
Key Resources
Cost Structure
How will client business/IT systems and processes support your Business Strategy?
How will client manage your finances and control costs?
Do client have the right Talent Management and Team Management in place to achieve their goals?
Benefits:
By engaging with Sapphire Informatics on client business strategy, we can provide the following benefits to clients:
A vision of where client want to take the organization
A plan of how client are going to achieve that vision
An IT Strategy that is aligned to client Business Strategy
A management team that have clarity about the vision and objectives for client organization
A culture that is working together to achieve client aspirations
Business Intelligence
Issue:
Having a complete view of how client business is performing is difficult. Client might have many areas of performance that need to monitor like sales, financials, manufacturing, staff engagement etc, can run individual reports for some of these and others may be accessed through manual processes. We all capture and hold a lot of data, but then sometimes it is difficult to use it in any meaningful way. Unfortunately, client end up spending a disproportionate amount of time requesting and producing these reports and would benefit from a solution that brings them all together in one place. After all, client need to spot those exceptions that might jeopardize their business.
All businesses need that vital bird’s eye view of how things are going, whether that’s a small business or a large corporate. Without a clear view, important results may be missed, along with opportunities.
Our solution:
The faster client can understand their data, the faster client can make decisions allowing their business to run better. So we start by assigning an Sapphire Informatics Business Intelligence specialist to client account. Client BI specialist will then independently analyze what they need to achieve, as well as any issues that client having. Sapphire Informatics work with Microsoft Power BI, Tableau and QlikView, Tibco Spotfire amongst others, which are insight reporting solutions that allow client to see vital business reports relevant to their role all in a single dashboard, so client can see reports at a glance.
Through BI tools, client business analytics are delivered by pulling together hundreds of data sources and transforming them into simple dashboard reports which can be published or shared throughout their business.
Benefits to your business:
Transform data into a reportable format for management and the wider business
Stay in control 24/7 with an interactive dashboard and real time view of client’s business
Reduce risk as you see problems occurring sooner and take appropriate action quickly
Quickly identify comparison trends and make fast decisions for improvement
Pull together real time data from your ERP, CRM, Google analytics, Excel, Social Networks, and IoT devices
Improve efficiency, reduce meetings, and receive the gift of time!
Keep track of employees performance and issue communications off the back of their performance
The 8 Wastes
‘The 8 Wastes’ listed below identify the symptoms and benefits of removing waste in all its forms from clients business. Ask yourself how many wastes that client recognizes from this list and if they are in need help in removing them.
1. Skills Misuse – The waste of untapped human potential
Symptoms
Jobs not aligned to employee skills
Employees not seen as process experts
Employees experiencing a lack of empowerment
Lack of employee engagement in the workplace
Employees not involved in new process/product design
Benefits of removal
Better workforce retention
More productive work force
Higher performing workforce
Increased staff retention
More fulfilled and happier employees
Improved operational efficiency
2. Motion – Resources wasted by movement that does not add value
Symptoms
Office or shop floor appears chaotic
Time spent looking for the tools of the task
Teams fail to meet targets
Unexplained product damage
Benefits of removal
Higher performing workforce
Increased staff retention
More fulfilled and happier employees
Improved operational efficiency
3. Waiting – If client is waiting, no work is being done therefore no value is being added
Symptoms
Increased inventory
Deadlines not being met
Equipment not utilized effectively
Over- ordering by clients to reduce delivery times
Long lapsed time to task completion over actual task time
Product sat idle between tasks
Benefits of removal
Workforce more productive
Reduced over-ordering and smoothing of demand
Better customer experience
Better team relationship
Reduced inventory
Reduced lead times
Reduces risk of product damage
Customer receives goods quicker
4. Transportation – The movement of work
Symptoms
Lost time through product movement
Reduced availability of resources
High damage rate to stored products
Product not available when and where required
Benefits of removal
Reduced resource usage
Reduced damage/loss
Reduced costs
5. Inventory – Applied to stocks of finished goods, stocks of raw materials or of partially made product moving through a process
Symptoms
Cluttered environment
High cost of obsolete stock
Contamination of raw material
High component losses
Lack of available space
Benefits of removal
Less cash held in inventory
Reduced damage/loss
Products available more quickly
Reduced costs
Cleaner, safer working environment
6. Over Processing – When poor process design creates unnecessary activity
Symptoms
Complex tasks which are difficult to train
Multiple data sources
Simple tasks take a long time
Overtime required to complete tasks
Benefits of removal
Increased accuracy
Reduced overtime costs
Increased productivity
Simpler training
7. Over production – Making more than is required by the next process. Making it easier than is required or making faster than is required
Symptoms
Poor information or product flow
Excess inventory
Quality issues
Long lead times
Increased labor costs
Benefits of removal
Reduced inventory
Reduced production costs
Improved quality
Improved production times
8. Defects and rework – Any activity involved in correcting defects
Symptoms
High level of customer complaints
‘Fire fighting’ culture and activities
High cost of quality
Un trusted or unmeasured KPI’s
Benefits of removal
Increased quality
Increased customer satisfaction
Improved reputation
Better market share
Tailor-made solutions
We offer eloquent, tailor-made business and application services, offering a consultative approach to help client to drive their business forward. We can work closely alongside client to identify and remove waste to cut costs without compromising on quality whilst saving their time and money. Examples of businesses that benefit from our professional services include companies that have experienced seismic change recently in the form of mergers, acquisitions and other structural changes, companies lacking in robust business or IT strategy, those that need to streamline their processes, engage staff and customers more effectively, implement ideas more convincingly and overcome their business challenges more successfully.
Identify the root cause of client issues
If client know their business has a problem that is stifling growth but are struggling to identify exactly what is the problem, we can assist client. We don’t impose our opinions, but instead aim to create a working partnership with client where client and other key stakeholders are listened to closely. We only offer our expert opinions, advice and solutions once we have heard all about client objectives, aims and areas earmarked for improvement.
A dedicated business analyst
As part of our professional services, we assign a dedicated Evolve Business Analyst to client, who uses a series of tools and techniques to understand client challenges and identify ways to help client resolve any issues. No matter how complex client business problems may seem, we have the expertise and experience needed to identify the root cause and outline effective solutions. Analyst will work with client to differentiate between problems and symptoms and gather together all the necessary data and information they need to support their decision-making process. There are many different advantages attached to our professional services, including the mitigation of risk, removing confusion and uncertainty, increase transparency and helping client enhance in-house skills.
A clearer outlook
We can help client gain a clearer vision of their business direction, create a detailed plan on how to meet their objectives, design a IT strategy that seamlessly works alongside client business strategy and help client to improve their workplace culture to ensure all concerned are cooperating to help client reach their goals. Whether client need professional advice on removing chaos and applying order to their organization, meeting targets, increasing performance and staff retention, reducing absenteeism, meeting deadlines and making the most of all client internal resources, we can come to client assistance.
To find out more about our professional services, call +1(331)234-6677 or send an e-mail to info@sappinfo.com